Our Account Services coordinators are available at: 1-800-547-2967, Monday through Friday from 8:00 a.m. to 5:00 p.m., or by email at: HN_Account_Services@healthnet.com.
We provide support for Brokers, Employers, General Agents, and Third-Party Administrators to assist with:
Medicare, as well as health care in general, can be confusing, so we're happy to help you with any questions or concerns you may have. Simply contact us using the information listed below.
Individual & Family Plans (IFP)
Customer Service: 1-888-926-4988
TTY (hearing and speech impaired): 1-888-926-5180
Small Business Group Plans
Customer Service: 1-888-926-5133
TTY (hearing and speech impaired): 1-888-926-5180
1-800-909-3447, option 1 for brokers, then:
option 1 – Commission questions (all CA market segments, except Medicare).
option 2 – Check status of an IFP application.
option 3 – Questions on the Broker Delinquency Report, ordering supplies, benefits and rates, and broker contracting, as well as other general questions.
option 4 – Questions regarding premium payments (except Medicare).
option 5 – Benefit/claims questions for an active member.
IFP Billing Department:
Fax: (916) 935-4522 | Email: IFPMembership@healthnet.com
IFP Enrollment Applications:
Fax: 1-800-977-4161 | Email: IFP_RC_Enrollment@healthnet.com
Broker Services:
Fax: 1-877-977-2947 | Email: Brokers@healthnet.com
1-800-447-8812, then:
option 1 – New quotes/proposals.
option 2 – Renewals for existing accounts.
option 3 – Claims issues or benefit questions for an existing account (for brokers, consultant, or employer group administrator).
option 4 – Enrollment status of new group sales.
option 5 – Broker commissions, contracting and appointments.
option 6 – Eligibility or account billing.
option 7 – Provider issues / ID cards / address changes (for members).
SBG Membership fax # for billing and enrollment issues: (916) 935-4420
SBG Account Management fax numbers:
South Team: (818) 676-6297
North Team: 1-800-303-3110
Email for Broker Services: Brokers@healthnet.com
1-800-448-4411, option 4
Collections Department for Groups: 1-800-828-2525
Life Insurance Department for questions regarding eligibility and billing:
1-800-865-6288
COBRA Department: 1-800-977-2207, option 2
Fraud Hotline: 1-800-977-3565
You Can Make a Difference – Report Suspected Fraud
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