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Commercial Appeal or Grievance Form

If you believe a delay in the decision making may impose an imminent and serious threat to your health, please contact customer service at:

Small Group Plans through Covered California: 1-888-926-5133 TTY 1-888-926-5180
Group Plans through Health Net: 1-800-522-0088 TTY 1-800-995-0852

    What should I do?

    Appeal

    File an Appeal when appealing the denial of a service or benefit

    Grievance

    File a Grievance to formally express your dissatisfaction with care or service(s) you have received

    Type of Issue

    * = Required Field

    Which would you like to file? required *
    Are you filing this for yourself or another person? required *

    Information About Member

    Please Note: Please tell us how to contact you in case we have questions about your appeal or grievance.

    Best way to contact you? required *
    OK to leave a confidential message? required *

    Issue Details

    MM/DD/YYYY
    Do you have a denial letter?

    Please include to the best of your ability all relevant dates, names of individuals directly involved, any phone numbers where you made contact or addresses of visits, billed amounts, any specifics on the type of service/provider you are attempting to access any other details that you believe will assist in the investigation or resolution of this matter.

    A message to Heath Net of California Commercial members, from the Department of Managed Health Care

    The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at (1-800-522-0088, TTY: 711) and use your health plan's grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan, or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number (1-888-466-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department's internet website www.dmhc.ca.gov has complaint forms, IMR application forms, and instructions online.

    Last Updated: 12/12/2024