Health Net Providing Special Assistance to Members Affected by Bridge and Airport Fires in Southern California

Date: 09/12/24

Health Net Assisting Members During State of Emergency

Sacramento, Calif. (Sept. 12, 2024) – In response to Gov. Gavin Newsom's declared state of emergency in Los Angeles, Orange, Riverside and San Bernardino counties, Health Net, one of California's most experienced Medi-Cal managed care health plans and company of Centene Corporation (NYSE: CNC), is providing special assistance to assist members affected by the Bridge and Airport fires. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Prescription Information

• During the duration of the State of Emergency, members in Los Angeles and San Bernardino counties affected by the Bridge Fire and members in Orange and Riverside counties affected by the Airport Fire can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
• If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members have access to Health Net Behavioral Health Services for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the Bridge and Airport fires. Health Net Behavioral Health is available for crisis support 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments

If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines.
• Escalating approvals to reduce approval turnaround times.
• Approval for out-of-network treatments when in-network resources are unavailable.

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.