Provider Services Contact Information
California – Provider Services Center
Contact Health Net Provider Services Center Online for inquiries related to:
- Contracting
- Member eligibility
- Primary care physician (PCP) selection and transfer requests for members
- Benefit information
- Claims
- Billing
- Complaints and grievances
- Other provider inquiries
| Provider Service | Contact Number/Email |
|---|---|
| Health Net Provider Services Center (Except Medi-Cal and Medicare) Note: For inquiries related to contracting, member eligibility, primary care physician (PCP) selection and transfer requests for members, benefit information, claims, billing, complaints and grievances, and other provider inquiries, contact the Provider Services Center online or via email. | 1-800-641-7761 provider_services@healthnet.com |
| Provider Services Medi-Cal | 1-800-675-6110 1-800-281-2999 (fax) provider_services@healthnet.com |
| Provider Services Medicare Advantage Plans: Green, Ruby, Healthy Heart I, Violet Amber, Amber I, Amber II, Healthy Heart II | 1-800-929-9224 1-800-646-5614 provider_services@healthnet.com |
| EDI (Electronic claims submission) | edi.support@healthnet.com |
| Hospital Inpatient Notification | 1-800-995-7890 1-800-676-7969 (fax) |
| Pharmacy – Group, Individual and Family plans | 1-800-548-5524, option 2 1-866-399-0929 (fax) |
| Pharmacy – Medicare/Medi-Cal | 1-800-867-6564 1-800-977-8226 (fax) |
| Medical Director – Health Net Community Solutions, Health Net Medi-Cal Email inbox for provider questions related to medical/behavioral health information for patient care. | medical.director@healthnet.com 818-676-5503 |
California Correctional Health Care Services (CCHCS)
- Claims Information (CCHCS only)
- Disputes (CCHCS only) use following address:
Healthcare Invoice, Data and Provider Services Branch
PO Box 4038, N. Freeway
Sacramento, CA
95812-4038
Website Tech Support
- Website technical or navigation assistance, password resets, locked accounts, or other site functionality.
Monday through Friday, 8:00 a.m. to 6:00 p.m.
1-866-458-1047
Help Fight Fraud, Waste & Abuse
- Report Suspected Fraud
Fraud Hotline - You Can Make a Difference
1-800-977-3565
Contact Pharmacy Services
Health Net Pharmacy Help Desk
Group, Individual and Family plans
Monday through Friday, 8:00 a.m. to 6:00 p.m.
- By Phone: 1-800-548-5524, option 3
- By Fax: 1-800-314-6223
Medicare/Medi-Cal
Monday through Friday, 6:00 a.m. to 6:00 p.m.
- By Phone: 1-800-867-6564
- By Fax: 1-800-977-8226
Health Net Pharmacy Discharge Pager
Commercial and Medicare
Monday through Friday, 8:00 a.m. to 6:00 p.m.
- By Pager: 1-800-204-1610
Please remember to include your area code with your call back number. When calling please have the following information ready to facilitate the discharge process:
- Patient name
- Patient ID number
- Medication requested
- Dose and quantity
- Duration of authorization
- Anticipated date of discharge
Health Net Clinical Pharmacy Programs
24-hour voicemail for information on clinical programs.
- By Phone: 1-800-782-2221