CalAIM Provider Training & Webinars
CalAIM (California Advancing and Innovating Medi-Cal) is a multi-year initiative by DHCS to improve the quality of life and health outcomes of our population by implementing broad delivery system, program and payment reform across the Medi-Cal program.
General Training
- Referral and Auth for ECM Providers (recording)
- Referral and Auth for CS Providers (recording)
- Claims and Invoice for ECM Providers (recording)
- Claims and Invoice for CS Providers (recording)
- Medi-Cal New Provider Resources
- findhelp CalAIM Pre-Onboarding Training (recording)
- Cultural Competency (Required for all member facing roles) (recording)
Enhanced Care Management
- ECM Member Engagement and Data Sharing Overview (recording)
- ECM Data Exchange Files Review (recording)
- Person Centered Care Planning (Required for Clinical Consultants and Lead Care Managers) (recording)
- findhelp CalAIM Training for Enhanced Care Managers (recording)
Community Supports
Street Medicine Provider Training
Community Health Worker Training
- Community Health Worker Overview – Health Net/CalViva Health (PDF)
- Community Health Worker Billing – Health Net/CalViva Health (PDF)
- Linkages for Community Health Worker Services – Health Net/CalViva Health (PDF)
- Community Health Workers and Supervising Provider Organizations – Overview Training (PDF)
- Community Health Workers and Supervising Provider Organizations – Billing (PDF)
- Community Health Workers Presentation Part #3 - Linkages HN (PDF)
- Community Health Workers Presentation Part #3 - Linkages CVH (PDF)
- How to Contract with Health Net (PDF)
- Obtaining an NPI (PDF)
- Community Health Worker - Overview and Contracting Process (PDF)
General Training
Enhanced Care Management/Community Supports
- ECM/CS Overview for Existing Providers (recording)
- ECM/CS Capacity Report Overview (recording)
- Substance Use Disorder – July 19 Presentation (PDF)
- Recuperative Care (PDF)
- Community Supports – Housing Deposits Webinar (PDF)
- Birth Equity Introduction Webinar (PDF)
- Birth Equity Tools for Potential Providers and Referring Agencies (PDF)
- Medically Tailored Meals Webinar (PDF)
- Understanding Enhanced Care Management and Community Supports for Local Organizations (recording)
Children and Youth Population of Focus
2024 Behavioral Health / ACEs Training Series
Webinars available for Behavioral Health and Adverse Childhood Experiences (ACEs) training and additional areas to support your work with CalAIM and other special populations. These cover the history of ACEs and how ACEs affect lifelong health, Motivational Interviewing, Social Determinants of Health, Cultural Humility and more.
Available courses:
- California ACEs
- Motivational Interviewing
- Social Determinants Of Health
- TIC: Trauma Across the Lifespan
- Cultural Humility
- Screening, Brief Intervention, and Referral to Treatment (SBIRT)
- DeEscalation Techniques
Times are in Pacific time.
Training to Screen for ACEs
Register for provider training to screen for ACEs.
California ACEs
Course Description - Module 1
This is a beginners introduction to the Adverse Childhood Experiences studies. It reviews the history of the ACEs study and how ACEs effect life long health. It also reviews how to screen for ACEs and get reimbursed for using the California approved screening tools.
Course Objectives - Module 1:
- Identify the prevalence of ACEs
- State 2 ways ACEs disrupt a person's wellbeing throughout the life span
- State 2 later in life negative outcomes associated with ACEs
- Identify 4 components of California's ACEs Initiative
- Review 2 screening tools used to screen for ACEs
Course Description - Module 2
This training focuses on moderate to advanced knowledge of ACEs. It reviews how ACEs disrupt neurodevelopment and the importance of screening for ACEs and trauma as part of best clinical implementations. It describes how providers can address ACEs with their clients and how to promote resiliency among the populations they serve.
Course Objectives - Module 2:
- Describe ACEs and their impact on health
- Name 2 reasons why screening for ACEs and trauma is important
- Explain how to discuss ACEs with clients and develop a trauma informed care clinical response
- Demonstrate how to make referrals and promote resiliency
Continuing Education (CE) Information
To be eligible for CE credit (and/or a completion certificate), the participant must complete a pre-test and a post-test and attend the entire session.* Pre-tests are only available at the beginning of the training. The boards that have pre-approved this course for CEs are listed above. Reminder, all other professionals must submit to their board for approval.
Centene has been approved by National Board for Certified Counselors (NBCC) as an Approved Continuing Education Provider, ACEP No. 6673. Programs that do not qualify for NBCC credit are clearly identified. Centene is solely responsible for all aspects of the programs.
Reminder, due to the ever changing rules of license boards it is always the responsibility of the attendee to verify with their boards if they accept the continuing education being offered.f the attendee to verify with their boards if they accept the continuing education being offered.
More information about Continuing Education is available here.
* Please log in at least 15 minutes early to account for any technical difficulties.
Register for Module 1
- Webinar registration: December 9, 2024, 8:00 a.m. – 9:30 a.m. PT
- Webinar registration: January 22, 2025, 8:00 a.m. – 9:30 a.m. PT
- Webinar registration: February 24, 2025, 9:00 a.m. – 10:30 a.m. PT
- Webinar registration: March 12, 2025, 8:00 a.m. – 9:30 a.m. PT
Register for Module 2
Register for ACEs: The Study and Beyond Webinar
Motivational Interviewing
Course Description
The purpose of the training is an introduction to the basics of Motivational Interviewing (MI). Attendees will be exposed to and begin to learn key concepts and skills. This training is considered a Level 1 MI training. There are 2 parts to this training.
Course Objectives - Part 1
- Describe 2 main points of the Motivational Interviewing definition
- Name and briefly describe the 4 elements of the MI Spirit
- Give 2 important facts about ambivalence
- Identify the core skills that are represented by OARS
- Describe the Elicit Provide Elicit (E-P-E) approach
Course Objectives - Part 2
- List, in order, the 4 processes of MI
- Name at least 3 benefits of engagement
- Describe at least one purpose of focusing
- Define and identify the difference between change and sustain talk
- List the 2 components of planning
Continuing Education (CE) Information
2.5 CE hrs available for this event for National Board for Certified Counselors (NBCC).
Centene has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6673. Programs that do not qualify for NBCC credit are clearly identified. Centene is solely responsible for all aspects of the programs.*
* Florida Participants are responsible to report potential continuing education to CE broker and determine if continuing education hours may be granted.**
** To be eligible for CE credit the participant must complete a pre-test and a post-test and attend the entire session. Pre-tests are only available at the beginning of the training. The boards we offer Continuing Education hours for this course are listed above.
Reminder, due to the ever changing rules of license boards it is always the responsibility of the attendee to verify with their boards if they accept the continuing education being offered.
More information about Continuing Education is available here.
Register for Motivational Interviewing - Part 1
(Part 1 is a prerequisite for Part 2)
The purpose of the training is an introduction to the basics of Motivational Interviewing (MI). This is part 1 of 2. Attendees will be exposed to and begin to learn key concepts and skills. This training is considered a Level 1 MI training.
- To be announced
Register for Motivational Interviewing - Part 2
- To be announced
Social Determinants Of Health
This is a live event. Each individual participant must register for this event. Participants must log in to the GoToTraining room 10-15 minutes prior to the beginning of the training in case of technical difficulties and will need to call into the conference number.
Course Description
Attendees will gain clinical and practical knowledge on social determinants of health, the impact these determinants have on health disparities and inequity and strategies to address social determinants of health, health disparities, and inequity is the lives of those they serve.
Course Objectives
- Define social determinants of health and list 3 examples
- Complete at least one activity to gain insight about the impact of social determinants of health (SDOH), health disparities, and inequity
- List at least two possible health disparities and discuss how SDOH may lead to health disparities
- Identify at least one component of health equity
- Gain at least one strategy or resource to address SDOH in an attempt to reduce health disparities
Continuing Education (CE) Information
2 CE hrs available for this event for National Board for Certified Counselors (NBCC).
Centene has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6673. Programs that do not qualify for NBCC credit are clearly identified. Centene is solely responsible for all aspects of the programs.
To be eligible for CE credit the participant must complete a pre-test and a post-test and attend the entire session. Pre-tests are only available at the beginning of the training. The boards we offer Continuing Education hours for this course are listed above.
Reminder, due to the ever changing rules of license boards it is always the responsibility of the attendee to verify with their boards if they accept the continuing education being offered.
More information about Continuing Education is available here.
Register for Social Determinants of Health webinar
TIC: Trauma Across the Lifespan
This is a live event. Each individual participant must register for this event. Participants must log in to the GoToTraining room 10-15 minutes prior to the beginning of the training in case of technical difficulties and will need to call into the conference number.
Course Description
This training provides a definition of trauma, assist providers in recognizing trauma, realizing it's impact, integrating knowledge about trauma into policies, procedures, and practices, and actively seeking to resist the risk of re-traumatization. It advances and enhances the education of the audience by covering the neurobiology of trauma, reviewing diagnostic criteria of trauma related mental health disorder and introducing the most recent evidenced based practices.
Course Objectives
- Define trauma
- Give two examples of trauma
- Analyze case study to identify the effects of trauma on an individual
- Compare trauma responses for the various stages of life
Continuing Education (CE) Information
Provider approved by the California Board of Registered Nursing, Provider 16739 for 2.5 contact hour. 2.5 CE hr available for this event for National Board for Certified Counselors (NBCC).
Centene has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6673. Programs that do not qualify for NBCC credit are clearly identified. Centene is solely responsible for all aspects of the programs.
To be eligible for CE credit the participant must complete a pre-test and a post-test and attend the entire session. Pre-tests are only available at the beginning of the training. The boards we offer Continuing Education hours for this course are listed above.
More information about Continuing Education is available here.
Register for Trauma Across the Lifespan webinar
Cultural Humility
This is a live event. Each individual participant must register for this event. Participants must log in to the GoToTraining room 10-15 minutes prior to the beginning of the training in case of technical difficulties and will need to call into the conference number.
Course Description
This training is designed to create an understanding of the practical concepts of Cultural Humility and how it relates to Cultural Competence as the foundation. Specific considerations to the role biases have on our decision making and client interaction. The negative consequences of institutional racism, microaggressions and how these impact healthcare are discussed. Strategies on how to promote cultural inclusivity with members is also discussed.
Course Objectives
- Define the 3 practical concepts of cultural humility
- Distinguish between different types of bias and state how they impact decision making
- Define institutional racism and how it leads to health disparities
- Training is 2.5 hours
Continuing Education (CE) Information
2 CE hrs for CA Nursing
2 CE hrs available for this event for National Board for Certified Counselors (NBCC).
Centene has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6673. Programs that do not qualify for NBCC credit are clearly identified. Centene is solely responsible for all aspects of the programs.
To be eligible for CE credit the participant must complete a pre-test and a post-test and attend the entire session. Pre-tests are only available at the beginning of the training. The boards we offer Continuing Education hours for this course are listed above.
Reminder, due to the ever changing rules of license boards it is always the responsibility of the attendee to verify with their boards if they accept the continuing education being offered.
More information about Continuing Education is available here.
Screening, Brief Intervention, and Referral to Treatment (SBIRT)
Course Description
Attendees will gain clinical knowledge and skills to implement the use of SBIRT in their practice. This training focuses on screening and referral to treatment for alcohol and substance use in patients in a health care setting.
Course Objectives
- Define SBIRT
- List the components of SBIRT
- Name SBIRT tools and define how they may be used during an assessment
Continuing Education (CE) Information
2 CE hrs. for this event for National Board for Certified Counselors (NBCC).
Centene has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6673. Programs that do not qualify for NBCC credit are clearly identified. Centene is solely responsible for all aspects of the programs.
Register for SBIRT webinar
DeEscalation Techniques
Course Description
Providers learn the psychosocial facts and triggers typically associated with aggressive or violent behavior, ways to assess for agitation and aggression, and techniques to de-escalate emotionally agitated individuals.
Course Objectives
- Differentiate between anger and aggression
- Discuss the various causes of aggression
- Describe the key to a successful de-escalation
Continuing Education (CE) Information
1.5 CE hrs. for this event for National Board for Certified Counselors (NBCC).
The above calendar topics are subject to change and will be announced in the invitation or during the webinar.
During this session, our SMEs will be available to answer questions you have on:
- Signing up for sFTP and sFTP troubleshooting
- Member Information File
- Return Transmission File
- Outreach Tracker File
Join the CalAIM Provider Training webinar here
Passcode: 674825
When
Office Hour Schedule:
- December 6, 2023, 11:30 a.m.
- January 8, 2024, 11:30 a.m.
- February 6, 2024, 11:30 a.m.
- March 6, 2024, 11:30 a.m.
- April 8, 2024, 11:30 a.m.
- May 6, 2024, 11:30 a.m.
- June 6, 2024, 11:30 a.m.
- July 8, 2024, 11:30 a.m.
- August 6, 2024, 11:30 a.m.
- September 6, 2024, 11:30 a.m.
- October 7, 2024, 11:30 a.m.
- November 6, 2024, 11:30 a.m.
- December 5, 2024, 11:30 a.m.
Connecting the Dots: Promoting Community-Based Services to Avoid Hospitalizations and Institutional Care
Learn how Community Health Workers (CHWs), Street Medicine, and Recuperative Care can help avoid unnecessary hospitalization and institutional care services.
- Promoting Community-Based Services to Avoid Hospitalizations and Institutional Care (recording)
- Promoting Community-Based Services to Avoid Hospitalizations and Institutional Care (PDF)
Connecting the Dots: New Medi-Cal Services to Support Safe Living in the Home
Learn about New Medi-Cal Services to Support Safe Living in the Home including Overview of Enhanced Care Management (ECM) and Community Supports (CS) Services and Understanding the Referral Pathway.
- New Medi-Cal Services to Support Safe Living in the Home (recording)
- New Medi-Cal Services to Support Safe Living in the Home (PDF)
Connecting the Dots: New Services to Support Families and Youth Experiencing Homelessness
Learn about social services available to support the complex needs of families and youth through Community Supports and ECM.
- New Services to Support Families and Youth Experiencing Homelessness (recording)
- New Services to Support Families and Youth Experiencing Homelessness (PDF)
Connecting the Dots: New Services to Improve Maternal and Infant Health
Learn about services available for pregnant and postpartum individuals
- New Services to Improve Maternal and Infant Health (recording)
- New Services to Improve Maternal and Infant Health (PDF)
Connecting the Dots: Children and Youth (C/Y) – Child Welfare Training
Learn about ECM and CS eligibility for children and youth being served in the Child Welfare system.
- Enhanced Care Management (ECM) for Children and Youth (C/Y): Child Welfare Training (recording)
- Enhanced Care Management (ECM) for Children and Youth (C/Y): Child Welfare Training (PDF)
Connecting the Dots: New Services to Support Children with Complex Behavioral Health Needs
Learn about behavioral health services for children and youth including Enhanced Care Management (ECM), Medi-Cal Family Therapy benefits and Dyadic Services.
- New Services to Support Children with Complex Behavioral Health Needs (recording)
- New Services to Support Children with Complex Behavioral Health Needs (PDF)
Connecting the Dots: How to Refer your Client to ECM and CS
Learn about referral pathways to Enhanced Care Management (ECM) and Community Supports (CS) and best practices for referring and servicing providers for Housing CS services.
Connecting the Dots: Sobering Centers Role in SUD Continuum of Care
Learn about service offerings and eligibility model for Sobering Centers.
- How to Co-Manage an Individual with Complex Health Needs (recording) (duration 49:58)
- How to Co-Manage an Individual with Complex Health Needs webinar (PDF)
Connecting the Dots: How to Co-Manage an Individual with Complex Health Needs
Learn best practices for building relationships with individuals with complex needs; co-managing individuals through Community Supports and Enhanced Care Management.
- How to Co-Manage an Individual with Complex Health Needs (recording) (duration 55:43)
- How to Co-Manage an Individual with Complex Health Needs webinar (PDF)
Connecting the Dots: Ensuring Housing Stability for Medi-Cal Members
Learn about housing related Community Supports and referral pathways used to support Members.
- Ensuring housing stability for Medi-Cal members (recording) (duration 57:55)
- Ensuring housing stability for Medi-Cal members webinar (PDF)
Connecting the Dots: Cross-System Coordination to Maximize Services for the Medi-Cal Member
Learn about care coordination best practices, including the warm handoff and close loop referral process for Community Supports.
- Cross-System Coordination to Maximize Services for the Medi-Cal Member (recording) (duration 47:31)
- Cross-System Coordination to Maximize Services for the Medi-Cal Member webinar slides (PDF)
Connecting the Dots: Home-Based Supports for At-Risk Individual
Learn about Asthma Remediation community support and best practices for referring and servicing providers for Asthma Remediation.
Justice Involved 101
The Justice Involved 101 training provides a general overview of the population of focus and services available through CalAIM.
- Justice Involved 101 (PDF)
- Justice Involved 101 (recording) (duration 44:22)
Serving the Justice-Involved Population as a CalAIM ECM Provider
Learn about the changing Medi-Cal landscape that will impact justice-involved (JI) individuals in California and the unique requirements for serving eligible JI individuals as an Enhanced Care Management (ECM) Provider.
- Serving the Justice Involved Population (PDF)
- Serving the Justice Involved Population (recording) (duration 1:24:12)
Understanding the Justice Involved Population and their Behavioral Health needs
Learn about behavioral health and medical issues in populations in carceral environments.
- Understanding the Justice Involved Population and Their Behavioral Health Needs (recording) (duration 1:31:54)
- Understanding the Justice Involved Population and Their Behavioral Health Needs (PDF)
Jail-in Reach Services – Working with Jails and Probation
Learn about the basic structure of jail health services and best practices for re-entry planning for the justice involved population.
- Jail-in Reach Services: What the ECM Provider Needs to Know (recording) (duration 1:25:49)
- Jail-in Reach Services: What the ECM Provider Needs to Know (PDF)
How To Employ People With Lived Experience
Identify lessons learned and best practices in supporting persons with lived experience working with criminal justice population.
- How To Employ People With Lived Experience (recording) (duration 1:14:10)
Meeting the Needs of Justice-Impacted Youth
Learn about the California juvenile-justice landscape and the unique needs for this population of focus.
- Meeting the Needs of Justice-Impacted Youth (recording) (duration 1:28:37)
Special Populations within the Justice System
Learn about the needs of special populations in the criminal justice system including LGBTQIA+ population with substance use disorder and pregnant and post-partum persons with opiod use disorder.
- Special Populations within the Justice System (recording) (duration 1:27:59)
Training 1
Learn about the populations of focus for Enhanced Care Management for Children and Youth.
Training 2
- Children and Youth Enhanced Care Management (ECM): Understanding the referral process and cross collaboration for children and youth through ECM (recording) (duration: 58:56)
- Children and Youth Enhanced Care Management (ECM): Understanding the referral process and cross collaboration for children and youth through ECM (PDF)
Learn about the eligibility criteria for Enhanced Care Management for Children and Youth.
The above calendar topics are subject to change and will be announced in the invitation or during the webinar.