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Information for Medicare members

The Health Net Difference

Choosing a health insurance provider shouldn't be confusing. You want plans that are easy to understand and insurance that's reliable. That's where we come in. At Health Net, we pride ourselves in being a company you and your loved ones can depend on. Health Net's mission is to help people be healthy, secure and comfortable.

Our determination in reaching these goals has helped define what Health Net is today.


Star Ratings

Note: Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.


CALIFORNIA Star Ratings




Decision Power® Health & Wellness

When it comes to health care solutions, we know what you want. That's why we've created Decision Power Health & Wellness, Health Net's own one-stop shop for everything relating to your health. Decision Power Health & Wellness offers useful resources like health tips, lifestyle coaches, and support for any kind of medical concerns you may have. Let us help you stay at the top of your game.

Read more about Decision Power

Appointing a Representative

To learn more on appointing a representative, please click here

Information last updated 03-14-2019

Find a Free Seminar

Find a Free Seminar

Have questions about benefits, eligibility, prescription drugs, and more? Health Net organizes several informative Medicare Advantage seminars throughout the year. Join us for a free seminar and learn more about Health Net's Medicare Advantage Plans.

A sales person will be present with information and applications.

For accommodation of persons with special needs at sales meetings call the number listed on the seminar pdf below.

Based on your zip code, here is the seminar information for:91367, LOS ANGELES
Click here to download the seminar pdf
Change Zip Code

Information last updated 03-14-2019

Key Dates

Enrollment Key Dates

Below you will find a list of important dates to keep in mind when shopping for a Medicare plan. The official enrollment period for current members only happens once a year, so make sure you don't miss out!


  • October 1:

    Medicare Beneficiaries receive information about Medicare Advantage (MA) and Prescription Drug plans.

  • October 15 - December 7:

    Open Enrollment for Medicare Advantage health plans and Part D plans with a January 1 effective date. During this time, beneficiaries can enroll, switch or disenroll from a Medicare Advantage Plan. Coverage will begin on January 1, as long as the health plan receives your request by December 7.

  • January 1 - February 14:

    During this time, Medicare Advantage beneficiaries enrolled in a Medicare Advantage plan can switch to Original Medicare or select a standalone Prescription Drug Plan. If you switch to Original Medicare during this period, you will also have until February 14 to join a Medicare Prescription Drug Plan to add drug coverage. Medical and/or drug coverage will begin the first day of the month after the health plan receives your enrollment request. During this period, you cannot:

    • Switch from Original Medicare to a Medicare Advantage Plan.
    • Switch from one Medicare Advantage Plan to another.
    • Switch from one Medicare Prescription Drug Plan to another.
    • Enroll, switch or disenroll from a Medicare Medical Savings Account Plan.

Special Enrollment Period:

In most cases, you must stay enrolled for the calendar year starting the date your coverage begins. However, under certain circumstances, other enrollment periods may be available anytime during the year. You may be able to enroll, switch or disenroll from a Medicare Advantage Plan during a Special Enrollment Period. Please contact us to see if you qualify for a Special Enrollment Period.


Newly Eligible for Medicare?

Please contact us

Information last updated 03-14-2019

Prior Authorization for Medical Services and Organization Determination

Prior Authorization for Medical Services

A Prior Authorization is a decision made by the plan regarding certain medical services that require pre-approve, prior to furnishing, arranging for, or providing for the health care service. You, your representative, or your network Primary Care Provider (PCP), or the provider that furnishes or intends to furnish the services to you, may request a Prior Authorization by filing a request for Prior Authorization. The process is also referred to as a referral request. A referral means that your network PCP must give you approval before you can see the other provider. If you do not get a referral, Health Net may not cover the service.

Referrals from your network PCP are not needed for:

  • Emergency care,
  • Urgently needed care,
  • Kidney dialysis services that the enrollee gets at a Medicare-certified dialysis facility when the enrollee is outside the plan's service area, or
  • To see a women's health specialist.
  • Additionally, if you are eligible to receive services from Indian health providers, you may see these providers without a referral.

To see which services require prior authorization, please refer to the Benefits Chart in the Evidence of Coverage (EOC). To view a plan's EOC, go to our Medicare Advantage Plans page > Select a plan type > find the desired plan > click "View Details". You can download its EOC for more information.

When a decision regarding the Prior Authorization or referral request is made, Health Net will provide its best interpretation of how the benefits and services can be applied to the your specific situation. Once this initial decision has been made (usually referred to as an Organization Determination), you will be informed as to whether the requested service will be provided or if payments will be made.

The Prior Authorization process for review and decision making of an Organization Determination may be made within a standard timeframe (typically made within 14 days) or it can be an "expedited" Organization Determination (typically made within 72 hours), based on your medical needs.

You, your provider, or your appointed representative may request an expedited decision if you or your provider believes waiting for a standard decision may seriously harm your health or ability to function. To request an expedited decision, contact Customer Service.

To request a standard decision, you, your doctor, or your appointed representative can initiate a written request for an Organization Determination. If your Prior Authorization request has been denied by Health Net, (usually referred to as an Adverse Organization Determination) you have the right to appeal this decision.

More Information

For more information about coverage determinations and prior authorization, you may refer to the sections of the Evidence of Coverage (EOC) for your plan listed below, or you may contact contact Customer Service.

Plan Name Coverage Determinations EOC Section
All Health Net Healthy Heart (HMO), Health Net Seniority Plus Ruby (HMO), Health Net Ruby Select (HMO),
Health Net Gold Select (HMO), Health Net Jade (HMO SNP), and Health Net Violet (PPO) plans
Chapter 9, section 5
All Health Net Seniority Plus Amber (HMO SNP) plans Chapter 9, section 6
Health Net Green (HMO) Chapter 7, section 5

Appointing a Representative

Need to appoint a representative to act on your behalf?

Pharmacy Prior Authorization

Looking for Drug Coverage Determinations - Exceptions and Prior Authorizations?


Contact Information

Health Net of California
Phone: 1-800-977-7282
Fax: 1-800-793-4473; 1-800-672-2135
Status of Auth: 1-800-977-7282

Information last updated 03-14-2019

Drug and Pharmacy Information

Drug and Pharmacy Information

With our plan you have Part D prescription drug coverage to help with the cost of your medications. We select the generic and brand name drugs in our list of drugs (formulary) as part of a quality treatment program.

Login Register

To find out if your drug is covered, select the List of Drugs (Formulary) tab, or contact Member Services for help.

In addition, we can assist you with the following:

Part D Explanation of Benefits (EOB)

When you use your Part D benefit, we send you an Explanation of Benefits (EOB) to help you understand what prescriptions you filled and to keep track of your drug payments. The EOB is available for free in another format or language upon request.

If you have questions about your pharmacy benefits, please contact Member Services. We are here to help!

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Information last updated 03-14-2019

Quality Assurance Programs

Quality Assurance and Drug Management Program

Our plan has programs in place to ensure you receive safe and appropriate care. Our programs include current and historic review of claims. These reviews are in place to reduce drug errors that cause adverse drug interactions. Our reviews are important if you use more than one drug, have more than one pharmacy, or have more than one doctor who is prescribing drugs.

Drug and Utilization Review

When a pharmacy sends a prescription claim, we look at the claim for:

  • Age related problems.
  • Overuse and underuse.
  • Issues with other drugs you take.
  • Issues with a disease you have.
  • Wrong drug dosage.
  • Wrong length of therapy.
  • Drug/allergy issues.
  • Abuse or misuse.

Drug Management Program

Our Drug Management Program monitors our members' safe and effective use of opioid prescription drugs like oxycodone (OxyContin®), hydrocodone (Vicodin®), morphine, and codeine.

Taking opioid drugs can help with certain types of pain after an injury or surgery. Taking them also comes with serious risks like addiction, overdose and death. These risks can increase if you take high doses, or take opioids with certain other drugs like benzodiazepines (Xanax®, Valium®, Klonopin®) for anxiety and sleep.
 
The program's goal is to help you, your doctor and your pharmacy ensure that you are prescribed the correct drugs for pain and you take them safely.

Pharmacy Reviews
When you fill a prescription, your pharmacist will review all the drugs that you take to check for:

  • Potentially unsafe amounts
  • Interactions with other drugs like benzodiazepines

A new prescription may be limited to a seven-day supply or less. This limit does not apply if you have been taking an opioid.

If your prescription can't be filled, your pharmacy will give you a notice explaining how to ask us for a coverage decision. If your health requires it, you can ask us for a fast coverage decision. You also can ask us for an exception to our rules before you go to the pharmacy so you’ll know if we will cover your drug.

How our program works
If you get an opioid drug from more than one doctor, we may talk with your doctors to make sure you need the drug and that you're using it safely. If we decide your use of the drug isn’t safe, we may limit your coverage. For example, to better coordinate your care, we may require you to get the drug only from certain doctors or fill them at certain pharmacies.

Before we place you in our program, we will send you a letter to explain our review of your drug history. You then can tell us which doctors or pharmacies you prefer to use to get your drugs. If we limit your coverage, we will send you another letter to explain what you and your doctor can do to appeal our decision. 
 
Our program does not apply to you if you have cancer, or if you receive hospice, palliative or end-of-life care, or if you live in a long-term care facility.

Talk with your doctor
Talk with your doctor about all of your pain treatment options. Then decide what is right for you. You could take other drugs or do other things to manage your pain with less risk.

Contact Member Services if you have questions about our Drug Management Program.
 
For more information on safe and effective pain management visit:

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Information last updated 03-14-2019

Best Available Evidence (BAE) for Low-Income Subsidy (LIS) Members

Best Available Evidence (BAE) for Low-Income Subsidy (LIS) Members

In certain cases, it's possible that the Centers for Medicare and Medicaid Services (CMS) does not accurately reflect a beneficiary's correct Low-Income Subsidy (LIS) status at any given point in time. As a result, the most up-to-date and accurate subsidy information has not been communicated to the health plan.

In order to best prevent these situations, CMS created the Best Available Evidence (BAE) policy in 2006. This policy requires sponsors to follow through with an appropriate amount of cost sharing for low-income beneficiaries when presented with evidence that shows inaccuracies in the beneficiaries' information.

Go to the CMS.gov website

Information last updated 03-14-2019

Eligibility and Enrollment Information

More About Medicare

Medicare coverage is broken up into several parts and cover specific services.

Medicare Part A includes:

  • Hospital and inpatient care
  • Nursing facilities, hospice, and home health care

Medicare Part B includes:

  • Doctors' services, hospital outpatient care, and home health care
  • Preventive services

Medicare Part D includes:

  • Prescription drug coverage through Medicare-approved insurance companies

Additional resources can be found on Medicare.gov

New to Medicare Advantage and want to learn more? Click here


Medicare Eligibility

Typically, you are eligible for Original Medicare if you or your spouse worked for at least ten years in Medicare-covered employment, you are 65 years or older, and a citizen or permanent resident of the United States. Certain applicants under 65 may be eligible if they have a disability or End-Stage Renal Disease (permanent kidney failure requiring dialysis or transplant).

You are eligible for Medicare Part A at age 65 if:

  • You are eligible or already receive retirement benefits from Social Security or the Railroad Retirement Board.
  • You or your spouse had Medicare-covered government employment.

If you are under 65, you can get Part A without having to pay premiums if:

  • You have received Social Security or Railroad Retirement Board disability benefits for 24 months.
  • You have end-stage renal disease and meet certain requirements.

Although you are exempt from paying premiums for Part A if you meet one of these conditions, you must pay for Part B if you want to receive its benefits. This payment is deducted from your Social Security, Railroad Retirement, or Civil Service Retirement check. If you do not receive any of the above payments, Medicare sends you a bill for your Part B payment every three months.

Note: You will be eligible for Medicare when you turn 65 even if you are not eligible for Social Security retirement benefits.

Rights and Responsibilities Upon Disenrollment

Health Net's Responsibilities
Upon your (member) disenrollment from the plan, Health Net must:

  • Provide you with an acknowledgement and confirmation of disenrollment notice.
  • Provide you with a denial of or rejection by CMS of disenrollment, if applicable.
  • Inform you about Medigap rights during a special enrollment period.
  • Provide advance notice in the event you are involuntarily disenrolled and explain reasons for disenrollment.
  • Provide advance notice in the event your enrollment in a Group Medicare Advantage plan is ending.

Member Responsibilities

  • You must make a written request for disenrollment prior to the 1st of the month in which disenrollment is intended.
  • You can only disenroll during qualifying election periods such as the Annual Election Period (October 15 - December 7), or if you qualify for a Special Election period (SEP). The Medicare Advantage Disenrollment Period (MADP), from January 1 to February 14th allows you to return to Original Medicare. You would then be eligible for a SEP and may request enrollment in a PDP.

Member Notifications

  • You will be advised that upon disenrollment from Medicare Advantage with a Part D plan, that unless you obtain another Part D plan, or otherwise elect another type of creditable prescription drug coverage, that you may be subject to a Late Enrollment Penalty should a lapse in coverage occur for 63 or more days.
  • You will be reminded that if you do not enroll in another Medicare Advantage Plan or Medicare Advantage Plan with Prescription Drug coverage, that you will be enrolled in Original Medicare.
More Information About Plans Offering Medical Coverage only

Medicare Advantage Eligibility Requirements
Anyone entitled to Medicare Part A and enrolled in Part B may apply for Health Net's Medicare Advantage (MA) plans. Medicare beneficiaries can only enroll in these plans during certain times of the year and must continue to pay their Medicare Part B premiums. Applicants must also reside in the plan's service area.

Beneficiaries enrolled in an MA Plan may not enroll in a PDP, unless they are a member of a Private Fee-for-Service MA Plan (PFFS) that does not provide Medicare prescription drug coverage, a Medical Savings Account MA Plan (MSA), or an 1876 Cost Plan.

Contract Renewal and Termination Procedures
All Medicare Advantage Plans agree to stay in the program for a full calendar year at a time. Plan benefits and cost-sharing may change from calendar year to calendar year. Each year, plans can decide whether to continue to participate with Medicare Advantage. A plan may continue in their entire service area (geographic area where the plan accepts members) or choose to continue only in certain areas. Also, Medicare may decide to end a contract with a plan. Even if your Medicare Advantage Plan leaves the program, you will not lose Medicare coverage. If a plan decides not to continue for an additional calendar year, it must send you a letter at least 90 days before your coverage will end. The letter will explain your options for Medicare coverage in your area.

Need More Information?
The benefits described on the Health Net website are only a summary for informational purposes. It is not a contract. The actual complete terms and conditions of the health plan can be found in the Evidence of Coverage (EOC) document.

For full information on a specific plan's benefits, including information on premium withhold or direct bill options, other exclusions, limitations, or restrictions to services not already identified in this section, and how to obtain this material in an alternate format, please Contact Us.

More Information About Plans Offering both Medical and Prescription Drug Coverage

Medicare Advantage Eligibility Requirements
Anyone entitled to Medicare Part A and enrolled in Part B may apply for Health Net's Medicare Advantage (MA) plans. Medicare beneficiaries can only enroll in these plans during certain times of the year and must continue to pay their Medicare Part B premiums. Applicants must also reside in the plan's service area.

The Medicare prescription drug benefit is only available to members who are enrolled in a
Health Net Medicare Advantage with Part D (MA-PD) plan. Eligible Medicare beneficiaries enrolled in Health Net's MA-PD plans must use network pharmacies to receive their pharmacy benefits (except under non-routine circumstances when you cannot reasonably use network pharmacies).

Beneficiaries who are already enrolled in a Health Net MA-PD plan must receive their Medicare prescription drug benefits through that plan and can only be enrolled in one MA-PD plan at a time. Beneficiaries enrolled in an MA Plan may not enroll in a PDP, unless they are a member of a Private Fee-for-Service MA Plan (PFFS) that does not provide Medicare prescription drug coverage, or an 1876 Cost Plan.

Important Part D Information
Medicare offers prescription drug coverage (Part D) to everyone with Medicare. However, Medicare Part D does not operate the same as Parts A and B, as it is not available from the government. To get Medicare prescription drug coverage, you must join a plan run by a Medicare-approved private insurance company, like Health Net.

This benefit is available to you in one of two ways: either combined with medical coverage in a Medicare Advantage Prescription Drug (MA-PD) Plan, or as a standalone Medicare Prescription Drug Plan (PDP), which adds drug coverage to Original Medicare, some Medicare Cost Plans, some Medicare Private Fee-for-Service (PFFS) Plans, Medicare Medical Savings Account (MSA) Plans, and Medigap (also called "Medicare Supplement Insurance") policies.

To get coverage, start by choosing a health insurance company. Each company's plans will vary, so choose a plan that works best for you.

Low Income Subsidy (LIS) Inquiries
People with limited incomes may qualify for extra help to pay for their prescription drug costs. If you qualify, Medicare could pay for 75% or more of your drug costs including monthly prescription drug premiums, annual deductibles, and co-insurance. Additionally, those who qualify won't have a coverage gap or a late enrollment penalty. Many people are eligible for these savings and don't even know it. For more information about this Extra Help, contact your local Social Security office or call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.

If you qualify for extra help with your Medicare prescription drug coverage costs, Medicare will pay all or part of your plan premium. If Medicare pays only a portion of this premium, we will bill you for the amount that Medicare doesn't cover.

Contract Renewal and Termination Procedures
All Medicare Advantage Plans agree to stay in the program for a full calendar year at a time. Plan benefits and cost-sharing may change from calendar year to calendar year. Each year, plans can decide whether to continue to participate with Medicare Advantage. A plan may continue in their entire service area (geographic area where the plan accepts members) or choose to continue only in certain areas. Also, Medicare may decide to end a contract with a plan. Even if your Medicare Advantage Plan leaves the program, you will not lose Medicare coverage. If a plan decides not to continue for an additional calendar year, it must send you a letter at least 90 days before your coverage will end. The letter will explain your options for Medicare coverage in your area.

Need More Information?
The benefits described on the Health Net website are only a summary for informational purposes. It is not a contract. The actual complete terms and conditions of the health plan can be found in the Evidence of Coverage (EOC) document.

For full information on a specific plan's benefits, including information on premium withhold or direct bill options, other exclusions, limitations, or restrictions to services not already identified in this section, and how to obtain this material in an alternate format, please Contact Us.

Health Net Provider Networks

HMO Plans
In-network providers are those providers who are contracted with Health Net. Out-of-network providers are those who do not have a contract with Health Net and who accept Medicare. Members enrolled in Health Net Medicare Advantage (MA) HMO plans must receive all routine care from in-network plan providers, except in emergency or urgent care situations or for out-of-area renal dialysis. If Health Net MA HMO members obtain routine care from out-of-network plan providers, neither Medicare nor Health Net will be responsible for the costs. In most cases, you will need to be referred by your primary care physician to receive services from a specialist. If you do not have a referral before you receive services from a specialist, you may have to pay for these services yourself.

PPO Plans
In-network providers are those providers who are contracted with Health Net. Out-of-network providers are those who do not have a contract with Health Net and who accept Medicare. Members enrolled in Health Net MA Preferred Provider Organization (PPO) plans can receive care from out-of-network providers. Receiving care from an out-of-network provider may cost more than receiving care from Health Net's in-network providers, except in emergency or urgent care situations. Health Net will reimburse PPO plan members for mandatory supplemental services received in or out-of-network as long as the services are medically necessary. PPO members do not need a referral if they are going to see an out-of network provider. Again, member copayments for covered services may be more if obtaining services from out of-network providers.

Out-of-network/non-contracted providers are under no obligation to treat members, except in emergency situations. For decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please contact us or see the Evidence of Coverage for more information, including cost-sharing that applies to out-of-network services.

The types of pharmacies that are part of the Health Net network include Retail, Mail Order, Specialty, Home Infusion, Long-Term Care (LTC) and Indian Health Service/Tribal/Urban Indian Health Program (I/T/U). To obtain additional network pharmacy information, please Contact Us.

Information for Caregivers

As our friends and relatives grow older, they may need assistance with some of their health care decisions. Health Net recognizes that you may not be familiar with the basics of Medicare and other types of senior services.

Medicare is health insurance for individuals who are 65 and older, or individuals who are under 65 with certain disabilities. It is also available to any age individuals with End-Stage Renal Disease (permanent kidney failure requiring dialysis or kidney transplant). Individuals turning 65 will automatically become enrolled in the Medicare program if they are already receiving Social Security benefits.

As a caregiver, it is important to know what kind of health coverage your charge currently has. If they have standard Medicare, you should know if they have Part A (hospital), Part B (medical), or Part D (prescription drug). If they have coverage through a private health plan like
Health Net, you should know what type of plan they have, like Medicare Advantage (like HMO or PPO) or a Prescription Drug Plan.

If the member is unsure, this information can be found on their Medicare card, which is mailed out three months prior to their 65th birthday. If the Medicare card is not available for you to review, call the local Medicare office or ask the member to complete an authorization form that will allow you access to their personal Medicare information. To request a form from the Medicare office, call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048. If the person you are caring for does not have Medicare, you should find out when they will be eligible to enroll in the program.

For more details about being a caregiver and Medicare, visit the official Medicare website.

Informative Resources

Medicare & You
The official Medicare handbook for Medicare programs is updated every year. Download your free copy at the Medicare website or call the Medicare helpline to request a mailed copy. For online tools relating to drug plans, Medicare Advantage, and Medigap, go to www.medicare.gov .

Social Security Administration
The toll-free Social Security helpline can answer your questions regarding eligibility and enrolling in Medicare or Social Security benefits, disability benefits, and the cost of Medicare coverage. Call 1-800-772-1213, TTY 1-800-325-0778 or go to www.ssa.gov.

Administration on Aging
For help in finding local, state, and community-based organizations that serve older adults and their caretakers in your area, call 1-800-677-1116 or go to www.eldercare.gov.


Useful Links

Information last updated 03-14-2019

Medication Therapy Management

Medication Therapy Management Program (MTMP)

Our plan has programs that help you manage your Part D medications in special situations. For example, you may have several complex medical conditions. If so, you may need to take many prescription drugs to treat those conditions. You also could have high drug costs.

A team of pharmacists and doctors developed a program to help members like you with your healthcare. This is called the Medication Therapy Management Program, or MTMP. Our MTMP pharmacists help our members and their doctors choose the drugs that work best to treat their medical conditions. They also help identify possible errors and improve medication adherence.

The program is not a benefit. It’s an extra service that is voluntary and at no cost to eligible members who:

  • Have three or more of these medical conditions:
    • Chronic Obstructive Pulmonary Disease (COPD)
    • Depression
    • Diabetes
    • End-Stage Renal Disease (ESRD)
    • High cholesterol (hyperlipidemia)
    • Osteoporosis
  • Take eight or more chronic or maintenance Part D drugs
  • Spend more than $4,255 each year on drugs

If you meet the above criteria, we enroll you in our program automatically. From there, one of our MTMP pharmacists reviews your medication history and sends you a welcome letter. The letter describes any potential medication related problems found and invites you to call for a full review. If you don’t want to continue, just notify us. We will remove you from the program.

If you want to continue, one of our pharmacists or pharmacy interns, under the direct supervision of a pharmacist, will connect you with the following services. The goal is to help you reach the best results to fit your needs:

  • Annual Comprehensive Medication Review (CMR). Conducted by phone or face-to-face, a CMR creates a collection of all of your medication-related information. The pharmacist will go over your medications and medical conditions. The CMR takes approximately 45 minutes and addresses any of your concerns.
  • Personal Medication List (PML). A list of all your prescriptions and over-the-counter medications discussed during the review. The PML can be updated as needed. Sample PML (pdf)
  • Medication Action Plan (MAP). One of our MTMP pharmacists creates your MAP. It helps you follow steps in taking medications to reach your health goals.
  • We print your PML and MAP and either mail or hand-deliver them to you within 14 days of your CMR.
  • Quarterly Targeted Medication Reviews (TMR). TMRs identify potential safety concerns for you. They include drugs that people over age 65 should generally not take, or drug therapies that you should be on based on your conditions but aren’t. If our MTMP pharmacists find issues, we send you a letter with ways to help improve your medication use. We may also fax any issues to your doctor.

If you want to participate in our MTMP but are unable to, you can authorize someone on your behalf. Our MTMP pharmacist who helps you may work with other team members if you need more services to help you reach your health goals.

If you have questions about the MTMP, contact Member Services.

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Information last updated 03-14-2019

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Important Notice

General Purpose
Health Net's National Medical Policies (the "Policies") are developed to assist Health Net in administering plan benefits and determining whether a particular procedure, drug, service, or supply is medically necessary. The Policies are based upon a review of the available clinical information including clinical outcome studies in the peer-reviewed published medical literature, regulatory status of the drug or device, evidence-based guidelines of governmental bodies, and evidence-based guidelines and positions of select national health professional organizations. Coverage determinations are made on a case-by-case basis and are subject to all of the terms, conditions, limitations, and exclusions of the Member's contract, including medical necessity requirements. Health Net may use the Policies to determine whether, under the facts and circumstances of a particular case, the proposed procedure, drug, service, or supply is medically necessary. The conclusion that a procedure, drug, service, or supply is medically necessary does not constitute coverage. The Member's contract defines which procedure, drug, service, or supply is covered, excluded, limited, or subject to dollar caps. The policy provides for clearly written, reasonable and current criteria that have been approved by Health Net's National Medical Advisory Council (MAC). The clinical criteria and medical policies provide guidelines for determining the medical necessity criteria for specific procedures, equipment and services. In order to be eligible, all services must be medically necessary and otherwise defined in the Member's benefits contract as described in this "Important Notice" disclaimer. In all cases, final benefit determinations are based on the applicable contract language. To the extent there are any conflicts between medical policy guidelines and applicable contract language, the contract language prevails. Medical policy is not intended to override the policy that defines the Member's benefits, nor is it intended to dictate to providers how to practice medicine.


Policy Effective Date and Defined Terms.
The date of posting is not the effective date of the Policy. The Policy is effective as of the date determined by Health Net. All policies are subject to applicable legal and regulatory mandates and requirements for prior notification. If there is a discrepancy between the policy effective date and legal mandates and regulatory requirements, the requirements of law and regulation shall govern. In some states, prior notice or posting on the website is required before a policy is deemed effective. For information regarding the effective dates of Policies, contact your provider representative. The Policies do not include definitions. All terms are defined by Health Net. For information regarding the definitions of terms used in the Policies, contact your provider representative.


Policy Amendment without Notice.
Health Net reserves the right to amend the Policies without notice to providers or Members. In some states, prior notice or website posting is required before an amendment is deemed effective.


No Medical Advice.
The Policies do not constitute medical advice. Health Net does not provide or recommend treatment to Members. Members should consult with their treating physician in connection with diagnosis and treatment decisions.


No Authorization or Guarantee of Coverage.
The Policies do not constitute authorization or guarantee of coverage of any particular procedure, drug, service, or supply. Members and providers should refer to the Member contract to determine if exclusions, limitations and dollar caps apply to a particular procedure, drug, service, or supply.


Policy Limitation: Member's Contract Controls Coverage Determinations.
Statutory Notice to Members: The materials provided to you are guidelines used by this plan to authorize, modify or deny care for persons with similar illnesses or conditions. Specific care and treatment may vary depending on individual need and the benefits covered under your contract. The determination of coverage for a particular procedure, drug, service, or supply is not based upon the Policies, but rather is subject to the facts of the individual clinical case, terms and conditions of the Member's contract, and requirements of applicable laws and regulations. The contract language contains specific terms and conditions, including pre-existing conditions, limitations, exclusions, benefit maximums, eligibility, and other relevant terms and conditions of coverage. In the event the Member's contract (also known as the benefit contract, coverage document, or evidence of coverage) conflicts with the Policies, the Member's contract shall govern. The Policies do not replace or amend the Member contract.


Policy Limitation: Legal and Regulatory Mandates and Requirements
The determinations of coverage for a particular procedure, drug, service, or supply is subject to applicable legal and regulatory mandates and requirements. If there is a discrepancy between the Policies and legal mandates and regulatory requirements, the requirements of law and regulation shall govern.


Reconstructive Surgery
California Health and Safety Code 1367.63 requires health care service plans to cover reconstructive surgery. "Reconstructive surgery" means surgery performed to correct or repair abnormal structures of the body caused by congenital defects, developmental abnormalities, trauma, infection, tumors, or disease to do either of the following:


1. To improve function; or
2. To create a normal appearance, to the extent possible.


Reconstructive surgery does not mean "cosmetic surgery," which is surgery performed to alter or reshape normal structures of the body in order to improve appearance.


Requests for reconstructive surgery may be denied, if the proposed procedure offers only a minimal improvement in the appearance of the enrollee, in accordance with the standard of care as practiced by physicians specializing in reconstructive surgery.


Reconstructive Surgery after Mastectomy
California Health and Safety Code 1367.6 requires treatment for breast cancer to cover prosthetic devices or reconstructive surgery to restore and achieve symmetry for the patient incident to a mastectomy. Coverage for prosthetic devices and reconstructive surgery shall be subject to the copayment, or deductible and coinsurance conditions, that are applicable to the mastectomy and all other terms and conditions applicable to other benefits. "Mastectomy" means the removal of all or part of the breast for medically necessary reasons, as determined by a licensed physician and surgeon.


Policy Limitations: Medicare and Medicaid
Policies specifically developed to assist Health Net in administering Medicare or Medicaid plan benefits and determining coverage for a particular procedure, drug, service, or supply for Medicare or Medicaid Members shall not be construed to apply to any other Health Net plans and Members. The Policies shall not be interpreted to limit the benefits afforded Medicare and Medicaid Members by law and regulation.

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Schedule of Benefits Disclaimer

This Schedule of Benefits is a brief list of benefits, with applicable copayments, coinsurance and deductibles information for your health plan. It does not list the exclusions and limitations or other important terms applicable to your plan.

For more information, please review carefully the disclosure form for your plan. It includes additional terms and information on certain exclusions and limitations.

The Evidence of Coverage (EOC) for your plan contains the complete terms and conditions of your Health Net coverage. It is important for you to thoroughly review the disclosure form and EOC for your plan, especially those sections that apply to those with special health care needs. You may view your Evidence of Coverage by: closing the current window and clicking on MY MEDICAL BENEFITS.

You may request copies of the forms referenced above for your health plan by: closing this window and clicking on Contact Us at the top of any web page.
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