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Community Resource Center


Community Resource Centers are closed until further notice

The health and safety of our community is a priority, and we are doing our part to curb the spread of COVID-19, the illness caused by the new coronavirus. In response, Our Community Resource Centers in East Los Angeles and Sacramento are closed until further notice. We are here to serve and support you via our phone lines.

Please call for assistance
Monday through Friday, 8 a.m.–4:30 p.m.

East LA Community Resource Center 1-323-415-9120
Sacramento Community Resource Center 1-916-309-2099

Call Member Services toll-free 1-800-675-6110 (TTY: 711)
24 hours a day, 7 days a week, for help finding a provider or to speak to a nurse.

Babylon
Babylon offers remote consultations with doctors and health care professionals via the Babylon Health app's built-in text and video messaging.

Teladoc
Teladoc offers medical advice from in-network health care providers by video or phone.
1-800-835-2362

Aunt Bertha
Health Net Community Connect Members can visit Aunt Bertha to find nearby testing centers and get Centers for Disease Control and Prevention (CDC) guidance on COVID-19.

myStrength
myStrength offers self-help resources designed to empower members to become – and stay – mentally and physically healthy.




Sacramento


Sacramento Community Resource Center

3725 Marysville Blvd. Suite 160
Sacramento, CA 95838
(916) 309-2099

Closed until further notice.

Designed to be a one stop place for Health Net members to get assistance with:

  • Accessing health care services and benefits
  • Customer service inquiries
  • Referrals for care coordination and community programs

Open to everyone in the community to take part in:

  • Health and wellness classes
  • Get information about health care coverage

Find resources to address health and social needs


East Los Angeles


East Los Angeles Community Resource Center

5047 East Whittier Boulevard
East Los Angeles, CA 90022
(323) 415-9120
1-877-698-7662

Closed until further notice.

Health Net's Community Resource Center offers free local services and activities designed to promote healthier lives. Located in the heart of East Los Angeles, the center is open to both Health Net and Non Health Net members in the community, offering an assortment of culturally relevant services, health and wellness activities, and educational classes.

Open and free to the community, the center offers a variety of activities and resources for the public, including:

  • Health Education workshops, and wellness events (Diabetes Empowerment Program, Child Passenger Safety, Healthy Cooking Classes, to name a few)
  • Fitness classes (Zumba, Sit Fit exercise class low impact for seniors)
  • Social activities (Knitting club, arts and crafts, and haircuts for seniors)
  • Enrollment advice and assistance for all lines of business (Medi-Cal, Medicare Advantage, HMO, POS, HSP, PPO,EPO), and products offered through Covered California.
  • Referrals to community programs and resources (housing assistance, food banks and shelters)

The Community Resource Center Liaisons are ready to assist walk-in visitors and callers with inquiries about Health Net's plans and product offering. Liaisons help Health Net members who want to:

  • Change Primary Care Doctors
  • Schedule doctor appointments
  • Set up transportation and/or interpreter services
  • Connect members to disease management, case management, and other member programs
  • Explain/read health plan and/or provider correspondence
  • Request identification cards
  • Understand their health benefits
  • Fill out Medi-Cal redetermination paperwork
  • Assist with billing inquiries and accept premium payments

View video en Español

In addition, take a look at the list below to see what other services are offered at the Community Resource Center in East Los Angeles.

Regular Activities

DPSS - Department of Public Social Services

A Social Worker from DPSS will help you enroll into Medi-Cal and Food Stamps every Thursday. Please call 323 415-9120 to set up an appointment.

Fun and Fitness Classes

Fun and lively exercise classes for ages 10+.

Health Care Insurance Application Assistance

Find out if you can apply for no or low-cost health, dental and vision coverage.

Health Education Materials and Classes

Attend classes and get health education materials to help you stay healthy.

Knitting Club

Make new friends and enjoy your favorite hobby with others.

Senior Day every Wednesday

Sit-Fit Fitness Class, Knitting Club, Hair Cuts for Seniors and Health topics especially for seniors.

Senior Services

Health plan information, resources and fitness classes that seniors can attend. Help to enroll in Community-Based Adult Services (CBAS).

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Important Notice

General Purpose
Health Net's National Medical Policies (the "Policies") are developed to assist Health Net in administering plan benefits and determining whether a particular procedure, drug, service, or supply is medically necessary. The Policies are based upon a review of the available clinical information including clinical outcome studies in the peer-reviewed published medical literature, regulatory status of the drug or device, evidence-based guidelines of governmental bodies, and evidence-based guidelines and positions of select national health professional organizations. Coverage determinations are made on a case-by-case basis and are subject to all of the terms, conditions, limitations, and exclusions of the Member's contract, including medical necessity requirements. Health Net may use the Policies to determine whether, under the facts and circumstances of a particular case, the proposed procedure, drug, service, or supply is medically necessary. The conclusion that a procedure, drug, service, or supply is medically necessary does not constitute coverage. The Member's contract defines which procedure, drug, service, or supply is covered, excluded, limited, or subject to dollar caps. The policy provides for clearly written, reasonable and current criteria that have been approved by Health Net's National Medical Advisory Council (MAC). The clinical criteria and medical policies provide guidelines for determining the medical necessity criteria for specific procedures, equipment and services. In order to be eligible, all services must be medically necessary and otherwise defined in the Member's benefits contract as described in this "Important Notice" disclaimer. In all cases, final benefit determinations are based on the applicable contract language. To the extent there are any conflicts between medical policy guidelines and applicable contract language, the contract language prevails. Medical policy is not intended to override the policy that defines the Member's benefits, nor is it intended to dictate to providers how to practice medicine.


Policy Effective Date and Defined Terms.
The date of posting is not the effective date of the Policy. The Policy is effective as of the date determined by Health Net. All policies are subject to applicable legal and regulatory mandates and requirements for prior notification. If there is a discrepancy between the policy effective date and legal mandates and regulatory requirements, the requirements of law and regulation shall govern. In some states, prior notice or posting on the website is required before a policy is deemed effective. For information regarding the effective dates of Policies, contact your provider representative. The Policies do not include definitions. All terms are defined by Health Net. For information regarding the definitions of terms used in the Policies, contact your provider representative.


Policy Amendment without Notice.
Health Net reserves the right to amend the Policies without notice to providers or Members. In some states, prior notice or website posting is required before an amendment is deemed effective.


No Medical Advice.
The Policies do not constitute medical advice. Health Net does not provide or recommend treatment to Members. Members should consult with their treating physician in connection with diagnosis and treatment decisions.


No Authorization or Guarantee of Coverage.
The Policies do not constitute authorization or guarantee of coverage of any particular procedure, drug, service, or supply. Members and providers should refer to the Member contract to determine if exclusions, limitations and dollar caps apply to a particular procedure, drug, service, or supply.


Policy Limitation: Member's Contract Controls Coverage Determinations.
Statutory Notice to Members: The materials provided to you are guidelines used by this plan to authorize, modify or deny care for persons with similar illnesses or conditions. Specific care and treatment may vary depending on individual need and the benefits covered under your contract. The determination of coverage for a particular procedure, drug, service, or supply is not based upon the Policies, but rather is subject to the facts of the individual clinical case, terms and conditions of the Member's contract, and requirements of applicable laws and regulations. The contract language contains specific terms and conditions, including pre-existing conditions, limitations, exclusions, benefit maximums, eligibility, and other relevant terms and conditions of coverage. In the event the Member's contract (also known as the benefit contract, coverage document, or evidence of coverage) conflicts with the Policies, the Member's contract shall govern. The Policies do not replace or amend the Member contract.


Policy Limitation: Legal and Regulatory Mandates and Requirements
The determinations of coverage for a particular procedure, drug, service, or supply is subject to applicable legal and regulatory mandates and requirements. If there is a discrepancy between the Policies and legal mandates and regulatory requirements, the requirements of law and regulation shall govern.


Reconstructive Surgery
California Health and Safety Code 1367.63 requires health care service plans to cover reconstructive surgery. "Reconstructive surgery" means surgery performed to correct or repair abnormal structures of the body caused by congenital defects, developmental abnormalities, trauma, infection, tumors, or disease to do either of the following:


1. To improve function; or
2. To create a normal appearance, to the extent possible.


Reconstructive surgery does not mean "cosmetic surgery," which is surgery performed to alter or reshape normal structures of the body in order to improve appearance.


Requests for reconstructive surgery may be denied, if the proposed procedure offers only a minimal improvement in the appearance of the enrollee, in accordance with the standard of care as practiced by physicians specializing in reconstructive surgery.


Reconstructive Surgery after Mastectomy
California Health and Safety Code 1367.6 requires treatment for breast cancer to cover prosthetic devices or reconstructive surgery to restore and achieve symmetry for the patient incident to a mastectomy. Coverage for prosthetic devices and reconstructive surgery shall be subject to the copayment, or deductible and coinsurance conditions, that are applicable to the mastectomy and all other terms and conditions applicable to other benefits. "Mastectomy" means the removal of all or part of the breast for medically necessary reasons, as determined by a licensed physician and surgeon.


Policy Limitations: Medicare and Medicaid
Policies specifically developed to assist Health Net in administering Medicare or Medicaid plan benefits and determining coverage for a particular procedure, drug, service, or supply for Medicare or Medicaid Members shall not be construed to apply to any other Health Net plans and Members. The Policies shall not be interpreted to limit the benefits afforded Medicare and Medicaid Members by law and regulation.

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For more information, please review carefully the disclosure form for your plan. It includes additional terms and information on certain exclusions and limitations.

The Evidence of Coverage (EOC) for your plan contains the complete terms and conditions of your Health Net coverage. It is important for you to thoroughly review the disclosure form and EOC for your plan, especially those sections that apply to those with special health care needs. You may view your Evidence of Coverage by: closing the current window and clicking on MY MEDICAL BENEFITS.

You may request copies of the forms referenced above for your health plan by: closing this window and clicking on Contact Us at the top of any web page.
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How do I add or delete family members (ex. newborns,adoptions)?

You may add or delete family members during your open enrollment period. In addition, we will generally accept enrollments for newly eligible members within 30 days after the following events (with proper documentation submitted to us):



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