CalAIM Provider Training & Webinars

General Training

• Referral and Auth for ECM Providers (recording)
• Referral and Auth for CS Providers (recording)
• Claims and Invoice for ECM Providers (recording)
• Claims and Invoice for CS Providers (recording)
• Medi-Cal New Provider Resources
• findhelp CalAIM Pre-Onboarding Training (recording)
• Cultural Humility, Competency, and Equity in Healthcare 2025 (recording)

Enhanced Care Management

• ECM Member Engagement and Data Sharing Overview (recording)
• ECM Data Exchange Files Review (recording)
• Person Centered Care Planning (Required for Clinical Consultants and Lead Care Managers) (recording)
• findhelp CalAIM Training for Enhanced Care Managers (recording)

Community Supports

• findhelp walkthrough for CS Providers (recording)
• Community Supports – Data Exchange (recording)

Street Medicine Provider Training

• Street Medicine Provider Training (recording)

Community Health Worker Training

• Community Health Worker Overview – Health Net/CalViva Health (PDF)
• Community Health Worker Billing – Health Net/CalViva Health (PDF)
• Linkages for Community Health Worker Services – Health Net/CalViva Health (PDF)
• Community Health Workers and Supervising Provider Organizations – Overview Training (PDF)
• Community Health Workers and Supervising Provider Organizations – Billing (PDF)
• Community Health Workers Presentation Part #3 - Linkages HN (PDF)
• Community Health Workers Presentation Part #3 - Linkages CVH (PDF)
• How to Contract with Health Net (PDF)
• Obtaining an NPI (PDF)
• Community Health Worker - Overview and Contracting Process (PDF)

Transitional Rent Provider Training

• Transitional Rent Benefit (PDF)

General Training

• CalAIM Managed Care 101 (recording)
• Trust for CalAIM – Solution Overview, Learnings and Best Practices (recording)
  • Overview of the Trust platform: Capabilities that help build scale and increase member engagement through an integrated approach for CalAIM outreach, workflow management, activity tracking and reporting.

Enhanced Care Management/Community Supports

• ECM/CS Overview for Existing Providers (recording)
• ECM/CS Capacity Report Overview (recording)
• Substance Use Disorder – July 19 Presentation (PDF)
• Recuperative Care (PDF)
• Community Supports – Housing Deposits Webinar (PDF)
• Birth Equity Introduction Webinar (PDF)
• Birth Equity Tools for Potential Providers and Referring Agencies (PDF)
• Medically Tailored Meals Webinar (PDF)
• Understanding Enhanced Care Management and Community Supports for Local Organizations (recording)

Children and Youth Population of Focus

• Enhanced Care Management for Children and Youth (PDF)
• Children and Youth – Mandated Reporting Webinar (PDF)
• Enhanced Care Management (ECM) for Children and Youth (C/Y): California Children's Services (CCS) (PDF)
• Perinatal Mental Health Disorders: An Overview Training for Doulas (PDF)

Our behavioral health training series has transitioned to a new Learning Management System. The main difference is that providers will now need to register for an account, which will allow them to sign up for multiple courses without having to register for each one separately.

We offer webinars covering Behavioral Health, Adverse Childhood Experiences (ACEs), and other topics designed to support your work with CalAIM and other special populations. These sessions explore the history and impact of ACEs on lifelong health, Motivational Interviewing techniques, Social Determinants of Health, Cultural Humility, and more.

Training topics include, but are not limited to:

• California ACEs
• Culturally Appropriate Care
• Social Determinants of Health
• SBIRT (Screening, Brief Intervention, and Referral to Treatment)
• Trauma-Informed Care: Trauma Across the Lifespan
• De-escalation Techniques
• Poverty Competency

Follow the instructions to register for the training.

• Access our Learning Management system: Behavioral Health Training.
• At the top right hand corner of the page, choose Login.
  If this is your first time accessing the site, choose Register.
• After logging in, you can access and sign up for upcoming training courses.

For more information, please contact our Clinical Provider Training Department at BH_training@centene.com

During this session, our SMEs will be available to answer questions you have on:

1. Signing up for sFTP and sFTP troubleshooting
2. Member Information File
3. Return Transmission File
4. Outreach Tracker File

Join the CalAIM Provider Training webinar here
Passcode: 9LU6rQ9R

When

Office Hour Schedule:

• January 6, 2026, 11:30 a.m.
• February 6, 2026, 11:30 a.m.
• March 6, 2026, 11:30 a.m.
• April 6, 2026, 11:30 a.m.
• May 6, 2026, 11:30 a.m.
• June 8, 2026, 11:30 a.m.
• July 6, 2026, 11:30 a.m.
• August 6, 2026, 11:30 a.m.
• September 7, 2026, 11:30 a.m.
• October 6, 2026, 11:30 a.m.
• November 6, 2026, 11:30 a.m.
• December 7, 2026, 11:30 a.m.

Connecting the Dots: Supporting the Justice Involved Population of Focus

Learn about the unique healthcare needs of justice-involved members and available support services.

• Connecting the Dots: Supporting the Justice Involved Population of Focus (recording) (duration: 1:26:51)
• Connecting the Dots: Supporting the Justice Involved Population of Focus (PDF)

Connecting the Dots: Promoting Community-Based Services to Avoid Hospitalizations and Institutional Care

Learn how Community Health Workers (CHWs), Street Medicine, and Recuperative Care can help avoid unnecessary hospitalization and institutional care services.

• Promoting Community-Based Services to Avoid Hospitalizations and Institutional Care (recording)
• Promoting Community-Based Services to Avoid Hospitalizations and Institutional Care (PDF)

Connecting the Dots: New Medi-Cal Services to Support Safe Living in the Home

Learn about New Medi-Cal Services to Support Safe Living in the Home including Overview of Enhanced Care Management (ECM) and Community Supports (CS) Services and Understanding the Referral Pathway.

• New Medi-Cal Services to Support Safe Living in the Home (recording)
• New Medi-Cal Services to Support Safe Living in the Home (PDF)

Connecting the Dots: New Services to Support Families and Youth Experiencing Homelessness

Learn about social services available to support the complex needs of families and youth through Community Supports and ECM.

• New Services to Support Families and Youth Experiencing Homelessness (recording)
• New Services to Support Families and Youth Experiencing Homelessness (PDF)

Connecting the Dots: New Services to Improve Maternal and Infant Health

Learn about services available for pregnant and postpartum individuals

• New Services to Improve Maternal and Infant Health (recording)
• New Services to Improve Maternal and Infant Health (PDF)

Connecting the Dots: Children and Youth (C/Y) – Child Welfare Training

Learn about ECM and CS eligibility for children and youth being served in the Child Welfare system.

• Enhanced Care Management (ECM) for Children and Youth (C/Y): Child Welfare Training (recording)
• Enhanced Care Management (ECM) for Children and Youth (C/Y): Child Welfare Training (PDF)

Connecting the Dots: New Services to Support Children with Complex Behavioral Health Needs

Learn about behavioral health services for children and youth including Enhanced Care Management (ECM), Medi-Cal Family Therapy benefits and Dyadic Services.

• New Services to Support Children with Complex Behavioral Health Needs (recording)
• New Services to Support Children with Complex Behavioral Health Needs (PDF)

Connecting the Dots: How to Refer your Client to ECM and CS

Learn about referral pathways to Enhanced Care Management (ECM) and Community Supports (CS) and best practices for referring and servicing providers for Housing CS services.

• How to Refer your Client to ECM and CS (recording)
• How to Refer your Client to ECM and CS (PDF)

Connecting the Dots: Sobering Centers Role in SUD Continuum of Care

Learn about service offerings and eligibility model for Sobering Centers.

• How to Co-Manage an Individual with Complex Health Needs (recording) (duration 49:58)
• How to Co-Manage an Individual with Complex Health Needs webinar (PDF)

Connecting the Dots: How to Co-Manage an Individual with Complex Health Needs

Learn best practices for building relationships with individuals with complex needs; co-managing individuals through Community Supports and Enhanced Care Management.

• How to Co-Manage an Individual with Complex Health Needs (recording) (duration 55:43)
• How to Co-Manage an Individual with Complex Health Needs webinar (PDF)

Connecting the Dots: Ensuring Housing Stability for Medi-Cal Members

Learn about housing related Community Supports and referral pathways used to support Members.

• Ensuring housing stability for Medi-Cal members (recording) (duration 57:55)
• Ensuring housing stability for Medi-Cal members webinar (PDF)

Connecting the Dots: Cross-System Coordination to Maximize Services for the Medi-Cal Member

Learn about care coordination best practices, including the warm handoff and close loop referral process for Community Supports.

• Cross-System Coordination to Maximize Services for the Medi-Cal Member (recording) (duration 47:31)
• Cross-System Coordination to Maximize Services for the Medi-Cal Member webinar slides (PDF)

Connecting the Dots: Home-Based Supports for At-Risk Individual

Learn about Asthma Remediation community support and best practices for referring and servicing providers for Asthma Remediation.

• Home-Based Supports for At-Risk Individuals (recording)
• Home-Based Supports for At-Risk Individuals (PDF)

Justice Involved 101

The Justice Involved 101 training provides a general overview of the population of focus and services available through CalAIM.

• Justice Involved 101 (recording) (duration 44:22)
• Justice Involved 101 (PDF)

Justice Involved Liaison Training

Learning Objectives

• Overview of DHCS JI Program
• JI Population Overview
• Health Net Liaison Team Expectations
• Scenarios:
  • Enhanced Care Management
  • Community Supports
  • Transportation
• Justice Involved Liaison Training (recording)

Serving the Justice-Involved Population as a CalAIM ECM Provider

Learn about the changing Medi-Cal landscape that will impact justice-involved (JI) individuals in California and the unique requirements for serving eligible JI individuals as an Enhanced Care Management (ECM) Provider.

• Serving the Justice Involved Population (recording) (duration 1:24:12)
• Serving the Justice Involved Population (PDF)

Understanding the Justice Involved Population and their Behavioral Health needs

Learn about behavioral health and medical issues in populations in carceral environments.

• Understanding the Justice Involved Population and Their Behavioral Health Needs (recording) (duration 1:31:54)
• Understanding the Justice Involved Population and Their Behavioral Health Needs (PDF)

Jail-in Reach Services – Working with Jails and Probation

Learn about the basic structure of jail health services and best practices for re-entry planning for the justice involved population.

• Jail-in Reach Services: What the ECM Provider Needs to Know (recording) (duration 1:25:49)
• Jail-in Reach Services: What the ECM Provider Needs to Know (PDF)

How To Employ People With Lived Experience

Identify lessons learned and best practices in supporting persons with lived experience working with criminal justice population.

• How To Employ People With Lived Experience (recording) (duration 1:14:10)

Meeting the Needs of Justice-Impacted Youth

Learn about the California juvenile-justice landscape and the unique needs for this population of focus.

• Meeting the Needs of Justice-Impacted Youth (recording) (duration 1:28:37)

Special Populations within the Justice System

Learn about the needs of special populations in the criminal justice system including LGBTQIA+ population with substance use disorder and pregnant and post-partum persons with opiod use disorder.

• Special Populations within the Justice System (recording) (duration 1:27:59)

Training 1

Children and Youth Enhanced Care Management (ECM): Understanding the opportunity for Children and Youth through Enhanced Care Management (PDF)

Learn about the populations of focus for Enhanced Care Management for Children and Youth.

Training 2

• Children and Youth Enhanced Care Management (ECM): Understanding the referral process and cross collaboration for children and youth through ECM (recording) (duration: 58:56)
• Children and Youth Enhanced Care Management (ECM): Understanding the referral process and cross collaboration for children and youth through ECM (PDF)

Learn about the eligibility criteria for Enhanced Care Management for Children and Youth.