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As Rain Battered California Health Net Provided Help

Date: 02/27/24

During the first week of February 2024, a huge atmospheric river brought historic levels of rain to California. Falling rocks, mudslides and power outages became the norm as residents throughout the state dealt with the massive storm. After days of heavy downfall, parts of Los Angeles County alone had received more than 12 inches of rain – which continued to fall. Through it all, Health Net was there to help.

More than 1,700 Health Net members were alerted via phone calls to potential dangerous conditions nearby. A member call list – based on likely impacted areas – was created to provide notice of potential evacuations due to flooding, power outages and other storm related issues. In Los Angeles County, the focus was on the cities of:

  • Topanga
  • Sun Valley
  • Lake Hughes
  • Duarte
  • Pearblossom
  • Littlerock

In Santa Barbara County, the city of focus was Santa Barbara. And throughout the state the focus was on impacted areas in:

  • Fresno County
  • Kings County
  • Madera County
  • Imperial County

All contacted members and voicemails were given information about:

  • Nearest evacuation centers
  • Local fire stations (for sandbags)
  • Community services number 211 that has referrals to:
    • Physical and mental resources
    • Housing
    • Utility and food services
  • findhelp social care network
  • Health Net Member Services
  • Nurse Advice Line and more

Though calls revealed that most Health Net and CalViva members were prepared for the storm (almost all said that they were safe), all members were thankful to have received the calls. In fact, most members were surprised at getting a call from their health plan. Comments included:

"I appreciate you calling during times like these to offer help since I live alone. I feel like CalViva Health is a part of my family."

"I appreciate CalViva calling to ensure that my father is doing well since he is elderly. I will be sure to call back if we need any assistance in the future."

"I didn't know that CalViva calls members during severe weather or emergencies. That is great!"

And many of the members mentioned that Health Net had, "Great customer service."

Health Net's quick response during this remarkable weather occurrence was just one more example of how we help our members through every stage – and event – of life!



Last Updated: 02/27/2024